Don't Assume Your Team Knows What To Do - Small Business Solutions from Denise O'Berry

Don’t Assume Your Team Knows What To Do

It’s the little things that people forget. A local accountant was having a problem with his burglar alarm. Part of the close procedure in his business was that the last person out was responsible for setting the alarm. Yet every day for a week, when he arrived at his office in the morning, the alarm was not set.

He questioned his staff and the “late leaver” confirmed that he was indeed setting the alarm every day. The accountant was to the point of frustration and was ready to call in the alarm company. Surely the darn thing was broken.

That day, he and his staff went to lunch together. As they left the office, the accountant closed the door and pressed the “arm” button on the alarm. His employee exclaimed, “Oh! Is that how you’re supposed to do it? I’ve been pressing “arm” and then closing the door.” Mystery solved.

If something is not going quite right in your business and an employee is performing the function, don’t assume they’re doing the task properly. You can question without accusing to determine if there is a process problem. Or, better yet, document the procedure on a checklist to ensure the steps are done correctly.

How do you keep track of your business processes? Please leave a comment.

About the Author Denise O'Berry

Hello! I'm Denise, Your Strategic Partner -- Let me guess. You bought into the hustle, hustle, hustle vibe and now you're on the brink of burnout. You keep setting your alarm for earlier in the day, but don't gain anything from it -- except bleary eyes and frustration about how little you've accomplished at the end of the day. I get it. I've walked in those shoes and they aren't a good fit for anyone. Let me help get you where you want to go without all the stress and frustration.Click here to learn more.