Turn Customer Blunders Into More Business - Small Business Solutions from Denise O'Berry

Turn Customer Blunders Into More Business

When you make a mistake with a customer, should you write them off as lost — never to return again? Nope. Studies show that a customer who has had a problem and gotten it resolved in a timely manner and to their satisfaction is a more loyal customer than one who has never had a problem.

I’ve found that to be true too.

One of my biggest fans is a customer who started out on slippery footing. She’s been a repeat customer for three years now and can’t say enough good things about me / my products. From a situation that could have been a disaster to one that ended up being great, our response as business people gives us the control to turn that customer into a “raving fan.”

A great book on this topic is Raving Fans: A Revolutionary Approach to Customer Service

Did you turn a lemony situation into lemonade in your business? Tell me about it by leaving a comment.

About the Author Denise O'Berry

Hello! I'm Denise, Your Strategic Partner -- Let me guess. You bought into the hustle, hustle, hustle vibe and now you're on the brink of burnout. You keep setting your alarm for earlier in the day, but don't gain anything from it -- except bleary eyes and frustration about how little you've accomplished at the end of the day. I get it. I've walked in those shoes and they aren't a good fit for anyone. Let me help get you where you want to go without all the stress and frustration.Click here to learn more.

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