Yes, You Should Have A Customer Suggestion Box - Small Business Solutions from Denise O'Berry

Yes, You Should Have A Customer Suggestion Box

A suggestion box is a really good idea for your business. It can help you get valuable feedback from your customers — feedback that they don’t normally think to share with you. Here are some tips for success.

– The suggestion box should be in a location where it is easy to see and contain plenty of premade pads and pencils to make it easy for your customers to contribute their opinions.

– Sales people should be trained to prompt customers to provide feedback at the check out.

– If at all possible, offer an incentive (monthly drawing or free gift) to customers who do take the time to provide their feedback.

– Use the feedback provided to add to your product offerings or improve your business.

These suggestion box “suggestions” apply to a brick and mortar business. But what if you don’t have a brick and mortar location? You can still use a suggestion box. Just place a link in a prominent place on your website and call it your suggestion box.

What ideas do you have for implementing a suggestion box on your website? Please leave a comment

About the Author Denise O'Berry

Hello! I'm Denise, Your Strategic Partner -- Let me guess. You bought into the hustle, hustle, hustle vibe and now you're on the brink of burnout. You keep setting your alarm for earlier in the day, but don't gain anything from it -- except bleary eyes and frustration about how little you've accomplished at the end of the day. I get it. I've walked in those shoes and they aren't a good fit for anyone. Let me help get you where you want to go without all the stress and frustration.Click here to learn more.